Waiting Time & Cancellation Policy

We know there are always unexpected situations when you are on the go! That's why we have implemented the following policies:

Airport Pick-ups

Your driver will wait for you for up to 30 mins with no additional cost. After that we'll have to charge $15.00 for every 30 mins of waiting time.

Residential Pick-ups

Your driver will wait for you for up to 10 mins with no additional cost. After that we'll have to charge $15.00 for every 30 mins of waiting time.

Cancellations

Customers can cancel their reservations at any time by calling our customer service line or by canceling directly on our website (we prefer online). We ask our customers to cancel their reservations at least 24 hours in advance to guarantee a refund. Any reservations canceled with less than 24 hours in advance would need to be reviewed before issuing any refunds. The $10.00 service fee is non-refundable. We have gone to great lengths to make the cancellation process as easy as possible. Please cancel your reservation ahead of time via our web portal.

No shows

Your driver is dispatched (depending on distance) 1 - 2 hrs before your scheduled pick-up time. If for any reason you are not able to make your schedule reservation (your flight got cancelled, you missed a connection flight), please let us know as soon as you are aware of this, so we can reschedule your trip. If the trip is not completed as scheduled it's considered a NO SHOW. A NO SHOW reservation will be FULLY CHARGED and it's NON REFUNDABLE.